Read the Changes tab
Every order that went through the plugin has a Changes tab on its detail page in the administration. Use it to answer a customer's question, such as "what did I change?" or "why couldn't I change the size?".
Open the tab
- Open Orders and open the order.
- Click the Changes tab.
If you do not see the tab, your user lacks the permission. See Give staff access to the Changes tab.
The header label
Next to the order number, a label shows the state of the edit window on every tab of the order:
| Label | Meaning |
|---|---|
| Editable until 14:41 | The window is open. The customer can still change the order. |
| Editing closed · reason | The window has closed. The reason says why, for example Time ran out. |
| Held past its window | The order is stuck on hold. See Release an order stuck on hold. |
The Order editing card
| Field | What it shows |
|---|---|
| Window | Open and when it closes, with the Extend window button. Or Closed with the reason and the time. |
| Invoice | The number and date of the first invoice, or None issued. |
| Confirmed changes | How often the customer confirmed changes. One confirmation counts once, however many things it changed. |
The reasons a window can close:
| Reason | Meaning |
|---|---|
| Time ran out | The window length has passed. |
| Order already processing | Someone moved the order to another status, for example In progress. |
| Invoice issued | An invoice, cancellation invoice or credit note was created for the order. |
| Order cancelled | The order was cancelled. |
| Editing switched off | Let customers edit their orders was switched off, or the plugin was deactivated. |
| Rules not met | The order did not match the eligibility rules, so no window was opened. |
| No window was open | The plugin never opened a window for this order, for example because it was placed before the plugin was installed or while Let customers edit their orders was off. |
| Reason not recorded | The window closed without a reason being recorded, for example on an order carried over from an older version of the plugin. |
An order that was on hold without any open window is released by the background task and logged with Time ran out, or with Editing switched off if the plugin was deactivated.
If an invoice exists while the window is still open (possible only with Stop editing once an invoice exists switched off), the card shows a warning that later changes will not be on that invoice.
The log
The log lists everything that happened, newest first, 25 entries per page.
| Column | Content |
|---|---|
| Action | What happened, for example Variant, Quantity, Address, Refused or Window closed |
| Change | The old and the new value, the old one struck through. For a refused change, what was attempted and, underneath, the reason. |
| Amount | How much this line moved the order total |
| Order total | The order's total after the confirmation. It is shown on the first row of each confirmation. |
| Source | Who did it: Shopper, Merchant, System, or Automatic for a line that changed as a result, such as a discount |
| Time | When it happened. Recent entries read "13 minutes ago"; older ones show the date. |
Typical rows
- Window opened: the order went from Open to On hold.
- Variant, Quantity, Item removed, Address, Shipping method, Additional information: one row per thing the customer confirmed.
- Discount, Credit, Shipping, VAT, Tax, Rounding: amounts that moved as a consequence of the customer's change.
- Refused: a change the plugin did not allow, with the reason, for example Out of stock, At most 4 possible, Would lower a paid order, Different tax rate or Shipping method unavailable.
- Refund due: the customer lowered the total of a paid order. The amount is what you have to refund. See Handle changes that lower a paid order.
- Payment changed: the payment of the order changed while the customer was editing. The order was changed, but the payment amount was left as it was. Check the payment by hand.
- Window extended: someone gave the customer more time, with the old and the new closing time.
- Window closed: the window ended, with the reason.
Changes the customer staged but never confirmed, or discarded, do not appear. They never touched the order.