Support & Updates

How SSD plugins are versioned, updated, and supported.

Versioning

SSD plugins follow semantic versioning (MAJOR.MINOR.PATCH):

• Patch — bug fixes and safe internal changes; always safe to apply.
• Minor — new, backwards-compatible features.
• Major — changes that may require action (e.g. a new Shopware major, a config migration). Major releases ship with upgrade notes.

Each plugin keeps a CHANGELOG_en-GB.md / CHANGELOG_de-DE.md in its root and on its Shopware Store listing.

Updating

• Store installs — update from Extensions → My extensions; Shopware notifies you when a new version is available.
• Composer installs — composer update store.shopware.com/<plugin-store-name> then bin/console plugin:update <PluginName> and bin/console cache:clear.

Database migrations bundled with an update run automatically on plugin:update. Always update on staging first and re-run a smoke test before production.

Update during quiet hours

Schedule updates outside peak traffic and never during a campaign window (Black Friday, a live promotion). Plugins are designed to be upgrade-safe, but cache rebuilds and migrations are best run when load is low.

Data safety

SSD plugins are native Shopware extensions — all of their data lives in your Shopware database, not in an external SaaS. That means:

• Your data residency follows your Shopware hosting (relevant for EU/DACH).
• Uninstalling with "keep user data" preserves everything for a later reinstall; a clean uninstall removes the plugin's tables.
• Disabling a subscription freezes the plugin but does not delete data.

Getting help

• Documentation — start with the relevant plugin section; most questions are answered in its Configuration and FAQ-style pages.
• Shopware Store — use the plugin's support contact on its Store listing for account, licensing, and bug reports.
• Bug reports — include your Shopware version, the plugin version, and the relevant log lines. Plugins log to a dedicated channel (see the plugin's Configuration page) so you can attach precise output without sharing unrelated entries.

Never share customer PII in a ticket

When attaching logs, send IDs, amounts, and decision reasons — not customer emails, names, or addresses. SSD plugins deliberately keep PII out of their logs for this reason.